At ZenlFlex, we prioritize seamless delivery to ensure your carefully selected fashion and lifestyle items arrive with care. Our team processes orders within 1-2 business days, with a focus on quality control for apparel, accessories, and seasonal essentials. Whether you're refreshing your wardrobe or accessorizing for a getaway, our logistics partners ensure reliable transit from warehouse to doorstep.

Processing typically completes within 48 hours (excluding weekends/holidays). Delivery durations vary based on destination and selected shipping method. Domestic shipments generally reach customers within 5-15 business days after dispatch, while international deliveries may require additional transit time due to customs clearance.

We offer tiered shipping options tailored to your order value:

Standard Shipping ($15): 10-15 business days for orders under $60
Free Table Rate Shipping: 5-10 business days for orders of $60+

Seasonal promotions may include temporary free shipping thresholds – check our homepage for updates.

Currently serving 30+ countries across North America, Europe, and select Asian markets. We cannot ship to embargoed regions or countries with complex import restrictions. During checkout, our system automatically validates your address against serviceable destinations. For specific inquiries about your location, contact our support team.

Upon shipment, you'll receive a confirmation email containing:

- Carrier information
- Tracking number with live updates
- Estimated delivery window

Track directly through the carrier's website or via your ZenlFlex account dashboard. Most international shipments become traceable 24-48 hours after dispatch.

While 98% of deliveries arrive on time, unforeseen delays may occur due to weather, customs, or carrier backlogs. If your tracking shows no movement for 7+ business days or the estimated delivery date has passed, please contact [email protected] with your order number. We'll initiate carrier investigations and keep you informed throughout the resolution process.

International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their country. These charges vary based on product categories and local regulations. While we declare accurate merchandise values, we cannot predict or reimburse these third-party fees. For guidance, consult your national customs authority before ordering.