Return & Refund Policy

Thank you for shopping at zenlflex. We appreciate your business and want to ensure you have a clear understanding of our return and refund policies. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.

To cancel an order, please contact our customer service team immediately using the contact information provided at the bottom of this page. Include your order number and the reason for cancellation in your message.

Returns

We accept returns of most items within 30 days of the original purchase date. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition as when you received it
• The item must be in its original packaging with all tags attached
• You must provide the original receipt or proof of purchase

Certain items are not eligible for return, including:

• Personalized or custom-made products
• Perishable goods
• Items marked as "final sale" on your receipt

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

Refunds

Once we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to your original payment method. Please allow:

• 5-7 business days for the return to reach our warehouse
• 3-5 business days for us to process your return
• 3-10 business days for your financial institution to process the refund

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will refund the original shipping charges.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please take the following steps:

1. Check your bank account again. Some financial institutions may take longer to post the refund
2. Contact your credit card company or payment processor. There may be a delay in processing before the refund is posted
3. If you've completed these steps and still haven't received your refund, please contact us using the information below

Contact Us